Our concepts
  • 085 04 711 22
085 04 711 22

Frequently Asked Questions

Do you have a product question or would you like help with your service request? Below are a number of questions and answers. Is your question not listed or do you have a specific question? Please contact us via 085-0471122.


  • Do you deliver throughout the Benelux?
    • Yes, we deliver standard throughout the Netherlands, Belgium and Luxenburg. For more information or delivery outside the Benelux, please contact us.


  • What leasing options do you offer?
    • We offer leasing on the basis of a fixed amount per month in both operational and financial construction.

Technical questions

  • Does my product need maintenance?
    • It depends on the options your product has. Due to changes in operating systems, regular updating of firmware may be necessary to ensure continued operation of your product.

  • My wireless dongle is not working. What am I doing wrong?
    • Click the .exe file in the explorer folder and press the round button.

  • Is periodic maintenance possible?
    • Yes, we offer maintenance subscriptions in the form of a Service Level Agreement with preventive and corrective maintenance.

  • What can I do in case of failure?
    • Send an email to service@conceptdirect.nl or call 085-0471122.


  • The advantages of our products
    • Our standard products are not tied to one platform. This means that in the future you will not be tied to one manufacturer's computer operating system. You can always share your information on our products from the most common laptops, PCs or tablets.

      The technology of our products is fully integrated. Users can control everything with a few buttons.

      All cables are integrated in De Presentatiekast. This way the meeting room always looks presentable.

      Our products are quickly placed by our designed M-Flex-One System. This ability allows you to quickly move our products to another room or location. With our relocation service we offer a suitable solution.

      The Presentation Case is suitable for both small and large spaces. There are many models and sizes available. You can also choose from a whole range of extension options which increase the functionality of our product for you.